- What products do you offer?
We primarily offer custom jewelry and personalized fashion accessories, including:
Rings
Necklaces
Bracelets
Earrings
Pendants
Jewelry sets
Other personalized accessories
Each product can be customized according to the customer’s specific requirements.
- Can you customize items according to my specifications?
Yes.
We customize items based on your preferred style, size, design, finish, engraving, and other specific requirements.
If your design requirements are complex or unique, we recommend contacting us before placing an order to confirm feasibility and estimated production time.
- How long does a custom order take?
Generally, the custom production time is approximately 5–15 business days.
After production, polishing and finishing usually take another 1–5 business days, depending on the product’s material, structure, and finish requirements.
Therefore, the total estimated time from confirming requirements to completing production and finishing is approximately 6–20 business days.
The timeframes above do not include shipping and delivery. Complex designs, special materials, or unique processing techniques may require more time.
- Can I modify the design after placing an order?
You may contact us to inquire about modifications if the order has not yet entered the production stage.
Once the order has entered the design, production, processing, polishing, or finishing stages, design modifications are generally not possible.
If a modification incurs additional material or labor costs, we may need to provide a revised quote.
- Can I cancel my order after placing it?
Cancellations are possible under certain conditions.
If you contact us within 5 hours of placing your order and production has not yet begun, we can process the cancellation and refund based on the order status.
Once production has started, cancellations and refunds are generally not accepted; however, your statutory consumer rights under applicable laws remain unaffected.
- Are refunds available for custom products?
Since custom products are individually crafted to specific customer requirements, refund requests based on personal preference are generally not accepted once production has begun.
If there are quality issues, production errors, or other circumstances warranting a refund or remedy under the law, please contact us, and we will handle the matter based on the specific situation.
- What should I do if I discover a quality issue after receiving the product?
Please contact us as soon as possible and provide your order details along with photos or videos showing the issue.
We will inspect the product based on the specific circumstances. If the issue is confirmed to be a quality problem for which we are responsible, we may offer solutions such as repair, replacement, remanufacture, price adjustment, or a refund.
Eligible refund requests should generally be submitted within 30 days of receiving the product.
- How long does it take to receive a refund?
If a refund request is approved, we typically process the refund within 3–10 business days.
Refunds are generally issued to the original payment method.
The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank, credit card company, or third-party payment provider.
- How do I pay for my order?
Payment for custom orders is typically required before production begins.
Online transactions are processed via secure third-party payment services. We do not store full credit card numbers or CVV/CVC security codes on our own servers.
- Is my payment information secure?
We take the security of our customers’ payment information seriously.
All transactions are processed through third-party payment gateways that comply with applicable PCI-DSS security standards.
Your full card details are not stored on A & M POLISHERS LTD’s own servers.
- Can you make items in custom sizes?
We offer custom sizing services based on specific product and design requirements.
Please provide accurate measurements before placing your order. If you are unsure about the appropriate size, please contact us for advice.
Customers should carefully verify measurements and other order details before production begins.
- Can engravings or other personalized elements be added?
Depending on the specific design, some products can be customized with engravings or other personalized elements.
Feasibility depends on the product’s size, structure, and specific design. Please contact us to confirm before placing your order.
Customers are responsible for carefully checking the text and spelling of any engravings when confirming their order.
- Why might there be slight differences between the custom product and the images?
Custom jewelry often involves handcrafted elements, polishing, and finishing processes.
Consequently, the final product may exhibit reasonable, slight variations in color, texture, luster, proportions, or surface finish compared to website images or screen displays.
Such variations do not necessarily indicate a quality issue.
- Will my personal information be sold?
No.
We do not sell or rent your personal information. To fulfill orders and provide services, we may share relevant information with logistics, payment, and other necessary service providers to the extent required.
- How long is my personal information retained?
We retain relevant personal information only for as long as necessary to process orders, provide customer service, and comply with applicable legal, accounting, tax, or other regulatory obligations.
Once the information is no longer required for these purposes, we will delete, securely destroy, or anonymize it in accordance with applicable laws.
- How can I contact A & M POLISHERS LTD?
If you have any questions regarding products, custom services, orders, payments, refunds, or other matters, please contact us via:
Email: services@am-polishers.services
Phone: +44 7702 776556
We will do our best to assist you with any issues and support your custom jewelry needs.