Welcome to the custom jewelry and related services provided by A & M POLISHERS LTD. By placing an order, submitting customization requests, or accepting our quotation on this website, you acknowledge that you have read, understood, and agreed to the following terms and conditions.
- Custom-Made Services
A & M POLISHERS LTD provides custom jewelry and accessory services tailored to individual client requirements.
Each custom product is crafted based on specifications designated by the client, including style, size, design, materials, finish, engraving, and other specific details.
As custom products are individually crafted to client specifications, the final appearance may exhibit reasonable, minor variations compared to website images, sample photos, or screen displays—such as differences in color, texture, proportions, and traces of hand-craftsmanship.
Clients should carefully verify all provided dimensions, design requirements, text, engraving content, and other order details before production begins.
- One-Time Service
Unless otherwise agreed upon in writing by both parties, each custom order constitutes a one-time service.
Upon completion and delivery of the order, the transaction does not constitute an ongoing service, subscription, or automatically renewing service.
Any additional modifications, remakes, or new customization requests may constitute a new order and may incur additional charges.
- Payment Terms
In principle, payment for custom orders is required before production begins, unless A & M POLISHERS LTD and the client have agreed otherwise in writing.
Orders will only enter the formal production process once payment has been successfully processed and customization requirements have been confirmed.
If a client requests additional designs, materials, processing, or other services beyond the original order, payment for these additional costs may be required before production proceeds.
Additional charges may apply if remaking is required due to incorrect information or dimensions provided by the client, or changes to design requirements. Specific costs will be determined based on the actual circumstances.
- Cancellation, Returns, and Refunds
As custom jewelry is crafted according to specific client requirements, personalized or custom-made products are generally not eligible for return based on a change of mind.
If an order has already entered the custom production stage, cancellation by the client may result in liability for costs already incurred regarding materials, labor, design, and processing.
However, nothing in these terms excludes or limits any statutory rights the client may have under applicable law. If a product suffers from a legal defect, fails to conform to the agreement or description, or does not meet the standards required by applicable law, the customer may still be entitled to statutory remedies such as repair, replacement, price reduction, or a refund.
Any requests for cancellation or refunds should be submitted as soon as possible via our contact channels; we will process them based on the order status and applicable law.
- Customer Approval
It is the customer’s responsibility to ensure that the customization information submitted to us is accurate and error-free.
Customers should carefully check the following details (among others) before confirming an order:
Sizes of products such as rings and bracelets;
Engraving and text content;
Design and style requirements;
Material and color choices;
Surface finish requirements;
Other personalization details.
For orders where production begins after customer approval of the design, any subsequent requests by the customer to alter the design may require a new quote and incur additional costs.
- Intellectual Property
Unless otherwise agreed in writing by both parties, original designs, patterns, text, or other intellectual property submitted by the customer remain the property of the customer or their rightful owners.
Intellectual property rights regarding designs, drawings, technical data, product images, text, branding content, and other original materials created independently by A & M POLISHERS LTD are, in principle, retained by their rightful owners.
For specific designs commissioned by the customer, the parties may clearly agree in writing on the ownership and scope of licensing for copyright, design rights, usage rights, or other intellectual property.
In the absence of an explicit written transfer, the act of commissioning production does not automatically imply a full transfer of intellectual property rights to the customer. UK government guidance on intellectual property indicates that copyright ownership for commissioned works depends on the specific creation and contractual arrangements; therefore, it is advisable for both parties to clearly define rights ownership through written terms.
Customers must not submit third-party designs, trademarks, images, or other content protected by intellectual property rights that they do not have the right to use, reproduce, or commission for production.
- Customer Materials
The customer warrants that any text, images, patterns, trademarks, designs, or other materials provided to A & M POLISHERS LTD do not infringe upon the intellectual property rights or other legal interests of any third party.
Should content provided by the customer lead to infringement claims or other legal assertions by a third party, the customer shall be responsible for providing necessary proof of rights and relevant information.
8. Production and Delivery
The production time for custom-made products depends on factors such as design complexity, material availability, processing requirements, and the time taken for customer confirmation.
We will provide an estimated production time to the customer upon order confirmation whenever possible.
Estimated production times do not include shipping or delivery times and are subject to change due to special materials, complex craftsmanship, or circumstances beyond our reasonable control.
- Limitation of Liability
To the maximum extent permitted by applicable law, A & M POLISHERS LTD shall not be liable for any losses arising from incorrect dimensions, design information, addresses, or other order details provided by the customer.
In the event of delays or failure to perform due to circumstances beyond our reasonable control—such as supply chain disruptions, transportation issues, natural disasters, government actions, strikes, or other unforeseeable or uncontrollable events—we will make reasonable efforts to notify the customer and manage the affected order.
However, nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, nor does it exclude statutory rights enjoyed by consumers regarding product quality, description, fitness for purpose, or service standards.
- Dispute Resolution
Should the customer have any concerns regarding an order, product, or service, we recommend contacting us directly first so that we may attempt to resolve the issue through amicable communication.
If a dispute cannot be resolved through direct communication, the parties may consider resolving the dispute through appropriate Alternative Dispute Resolution (ADR) methods, to the extent permitted by applicable law.
Nothing in these terms limits a consumer’s right to lodge a complaint or take legal action in court, with consumer protection agencies, or with other competent authorities as provided by law.
- Governing Law
These terms and the contractual relationship between the parties arising from the products or services shall be governed by the laws of England and Wales; however, mandatory consumer protection rights that cannot be excluded by contract remain unaffected.
Any dispute that cannot be resolved through negotiation shall be handled by a court of competent jurisdiction in accordance with applicable law.
- Changes to These Terms
A & M POLISHERS LTD may update these terms in response to business, legal, or regulatory requirements.
Updated terms will be published on this website and will apply to new orders placed after the effective date of the update. For confirmed orders, unless permitted by law or otherwise agreed upon by both parties, we will not unilaterally alter the core terms of the established contract by updating the terms on the website.